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Your questions answered
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HOW DO I BOOK?
Please choose a camp location and date on our website and follow the booking instructions. You can book multiple children on each camp, if required. Alternatively, please call 03332 004469 and a member of our customer service team will be able to help you.
HOW DO I KNOW CAMP WILDERNESS IS A REPUTABLE SUMMER CAMP SUPPLIER?
Camp Wilderness is run by The Bushcraft Company – a leading provider of school trips and leavers camps for schools across the country. We are the largest providers of Bushcraft based camps in the UK.
WHAT IS YOUR OVERALL PHILOSOPHY?
At Camp Wilderness our aim is to get back-to-basics on real outdoor adventures, helping our campers escape from their high-tech lives, all within safe and beautiful woodlands.
WHAT’S INCLUDED IN THE PRICE?
Our camps are fully inclusive of activities, accommodation and all food including snacks. We have a complete No Nut policy on camp – please respect this.
DOES CAMP WILDERNESS ACCEPT CHILDCARE VOUCHERS?
At Camp Wilderness, we provide an outlet for outdoor education as opposed to childcare, so are not registered with Ofsted. This means that we are sadly unable to accept childcare vouchers for our summer camps.
As an organisation that works with young people we are members of and inspected by a number of outdoor adventure governing bodies, which include:
• Bapa (british activity provider association)
• The council for learning outside the classroom (lotc)
• Adventuremark (aaiac)
• Institute for outdoor learning (iol)
• Royal society for the prevention of accidents (rospa)
ARE YOUR CAMP STAFF DBS CHECKED?
Yes, every member of our staff has had an Enhanced DBS check.
WHAT QUALIFICATIONS/CERTIFICATIONS DO YOUR STAFF HAVE?
Our team have a great deal of experience running camps of this kind, having worked for the rest of the year delivering school trips. They also receive extensive in-house training, as well as obtaining qualifications from national governing bodies for specialised activities, including archery and swimming. All camp leaders are first aid trained, and our field cooks have food hygiene certificates.
HOW MANY MEMBERS OF STAFF WILL BE ON THE CAMP WITH THE CHILDREN?
During camp the children will be split into ‘tribe’ groups, these will be groups of up to 10 children. Overall, we operate our camps on a ratio of 8 children: 1 member of staff.
WHAT HAPPENS IF IT RAINS?
Our camps have large tipi-structures where activities can take place if we have any inclement weather – most of the time, we continue whatever the weather, as we’re often shaded by the tree canopy.
WHAT IS YOUR POLICY ON MOBILE PHONES AND ELECTRONICS?
We have a ‘no tech’ rule on all our kids camps! Camp wilderness is an opportunity for children to get away from the busyness of their everyday lives and spend time away from their screens. Please do not send your child to camp with their phone, or any other high value electricals. Any phones that arrive on camp will be stored in a safe box, so that we can ensure they don’t get damaged. If we need to get in contact with you regarding your child’s welfare, our staff will have a full list of parents contact numbers and will be in touch directly.
WILL THERE BE A MEMBER OF STAFF ON DUTY AT NIGHT?
Every night, there will always be at least one male and one female member of staff on duty, who’ll sleep centrally. The children are informed who those staff members are and where they will be each evening.
WILL THERE BE FEMALE MEMBERS OF STAFF AT CAMP?
Yes, we always aim to have at least one female member of staff on each camp.
DOES MY CHILD NEED TO COME IN A GROUP OR CAN HE/SHE COME ON HIS/HER OWN?
Many of the children come to camp on their own and have a wonderful time. They always leave with lots of new friends and it’s a great time for them to build their confidence and develop new skills.
MY CHILDREN WANT TO COME TOGETHER BUT ARE DIFFERENT AGES. CAN THEY BE ON THE SAME CAMP?
Yes, if you would like your children to be in the same ‘Tribe’, please add their names to the ‘Tribe’ buddies’ section of the website. This can be found by signing in, clicking campers, edit next to the name of your camper and then adding their buddies names in the tribe buddies section.
WHAT IF MY CHILD DOES NOT SETTLE AT CAMP?
It’s very rare for children not to settle at camp but if your child is unhappy for any reason, not resolved by one of our staff, your child’s camp leader will contact you directly.
WILL I HEAR FROM YOU WHILST MY CHILD IS ON CAMP?
On the middle day of your child’s camp we will send out an email, to let you what the children have been up to. This will be a general email about the camp – for safeguarding purposes we cannot give individual updates on each child but we will get in touch with you if there is something you need to know.
Other than this, we always say, ‘no news, is good news’ when it comes to camp communications. If you have any worries or concerns during camp and need to get in touch with us please give us a call on 03332 004 469 and someone in our customer service team will be able to help. If you are calling about an emergency, outside of office hours, please call the Duty Managers number which will be provided to you before camp.
CAN PARENTS VISIT DURING CAMP?
Sadly, we are unable to allow any parents to visit children while on camp. However, we do run Family Camps, where parents and children can attend Camp Wilderness together.
WHERE DO THE CHILDREN SLEEP?
The children sleep in groups of 8-10, in large single-sex bell tents at the camp.
IS THERE SWIMMING AT EVERY CAMP?
No, sadly we are only able to offer swimming at Penshurst Place.
WHAT KIND OF FOOD DO THE CHILDREN EAT DURING THE SUMMER CAMPS?
Our meals are freshly prepared on site, and include meat, fish, fruit, vegetables, bread and pasta, as well as plenty of snacks. Typical meals include spaghetti bolognaise, roast salmon and beef fajitas. We have a complete No Nut policy on camp – please respect this.
DO YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?
Yes. We cater for all dietary requirements and pride ourselves on providing delicious alternative meals for halal, kosher, lactose-free, wheat-free, coeliac, pescatarian, vegetarian and all other diets.
MY CHILD HAS A MEDICAL CONDITION. WHO SHOULD I TELL?
After booking your child’s place, we will ask you to fill out a section with any medical conditions, where you can outline any details. This can be found in the Campers section of your account. If you child will need to take any medication on camp, please make sure that you have completed a ‘medicine form’ which can be found in your parents pack and hand this over with the medication, labelled with your child’s name when you drop them off at camp. All medical information needs to be filled out at least 1 month prior to the camp or we may not be able to make the required accommodations.
WHAT HAPPENS IF MY CHILD IS UNWELL OR HAS AN ACCIDENT PRIOR TO CAMP, SO CAN NO LONGER ATTEND?
Please give us a call to let us know that your child will no longer be attending. If we cannot help you rearrange for another camp in the same summer season, we will be able to refund 50% of the booking if you let us know 14 days before the camp starts. After 14 days prior to camp unfortunately we will not be able to refund any monies.
WHAT HAPPENS IF MY CHILD BECOMES UNWELL ON CAMP?
If you child becomes unwell on camp our staff will get in touch with you to discuss what’s going on. If we agree that we can deal with the illness on camp, such as offering some painkillers for a mild headache, then we will do so – with your permission. If we believe that your child is too unwell to remain on camp, or is contagious, we will arrange with you to come and collect them.
WHAT ARE THE TOILETS LIKE?
Our loos are flushing porta-style loos like you might find at a festival. We do not have gender specific porta loos as they are single cubicles. You may want to communicate to your child prior to camp that any tissues, wet-wipes or sanitary items (including the packaging) can be flushed down the toilet. Please also reassure them, that if they have any problems at all surrounding toileting they can speak to any of our staff about this.
WILL MY CHILDREN SHOWER?
On 5-day summer camps, children will shower once. Hand-washing, and general hygiene is very important on camp. On any camp we do have access to showers if one is needed due to an accident or period.
WHAT IS YOUR DISCIPLINE POLICY ON CAMP?
Camp Wilderness has a responsibility for ensuring the well-being and safety of all children whilst on camp. We recognise the importance of encouraging positive behaviour, as well as outlining clear guidelines for staff dealing with poor behaviour, to ensure the well-being and safety of all children. Our behaviour policy offers guidelines to management, staff, the parent(s)/guardian(s) and children regarding acceptable behaviour whilst on camp. This policy also covers the course of action that will be taken if behaviour is deemed unacceptable. Camp Wilderness strives to promote positive behaviour which should be honoured by every child and member of staff at camp. Please note, we do not allow personal tools on camp – this includes but is not limited to axes, pen knives, bow and arrows etc.
I’VE BOOKED, WHERE CAN I FIND ALL THE PRE-CAMP INFORMATION?
Any details that you require to help you prepare for camp can be found in your ‘Camp Pack’, which you can download here.
WHY CAN’T I FIND THE DIRECTIONS ON THE WEBSITE?
Please note that the address on this website is for our head office not our camps. Due to safeguarding, we don’t have our actual estate locations online. Once you’ve made a booking you will be able to find the exact directions as a part of your ‘Camp Pack’.
WHAT SHOULD I DO IF I’M RUNNING LATE ON PICK-UP DAY?
If you are running late just give us a call and we will be able to let our camp staff know when to expect you.
HOW DO I FIND MY CHILD’S LOST PROPERTY?
Sadly, we are unable to take responsibility for items left behind on camp, so please do a double check that you have collected all your child’s belongings at pick-up. Any items that are left behind will be returned to our head office and kept for 3 weeks, before being donated to charity. Please make sure that every item is clearly labelled and please don’t send your child with any high value items, we are very happy for them to come in their old clothes!
ARE THE ACTIVITIES COMPULSORY?
Yes, in short, the activities are all compulsory. They are designed for family groups and will
require all members to be involved. There will be activities specifically for children and downtime
for the adults and children within the timetable. If there is an activity that you do not wish to
attend then there must be a responsible adult to look after a child on camp for the duration of
the activity. You will not be able to leave camp during this time.
CAN WE BRING FOOD TO CAMP?
Camp Wilderness is a fully inclusive experience, therefore, we will supply all food while you are on camp. There are three meals and multiple snacks provided each day as well as fresh fruit and biscuits available at all times. Tea, coffee, hot chocolate, dilute juice and water will be available at all times. We would request that if you do bring food with you, that you bring as little as possible and that it is stored properly as we cannot provide storage for this and we would not advise leaving any food in your tents.
HOW MANY MEMBERS OF STAFF WILL BE ON THE FAMILY CAMP?
There will be a Camp Leader, Field Cook and Tribe Leaders on camp – the number of tribe
leaders will change dependant on the amount of families booked onto the camp.
WHAT IS YOUR POLICY ON MOBILE PHONES AND ELECTRONICS?
Camp Wilderness is an opportunity for you and your children to get away from the busyness of your everyday lives and spend time in nature. However, we understand that life doesn’t stop just because you are on camp and you will probably want some photos for you to remember your experience! So, we would ask that any phones or technology brought onto camp are used respectfully, and, if one of our staff requests you don’t use your tech for the duration of an activity that you adhere to this. It will always be for your safety or the safety of the families around you. Please be aware that on some of our estates have intermittent mobile phone signal and there are no charging facilities in the woods.
WHAT ARE YOUR SECURITY POLICIES?
We aim to restrict all external access to the camp. When it is impossible to lock all external access, we will endeavour to have all external gates closed to prevent unwanted visitors. Staff are responsible for monitoring the entrances and exits to the camp throughout the camp.
IS THERE ANYWHERE TO STORE VALUABLES?
We do not have the facilities to lock up any valuable items so we would advise to leave these at home. If you do bring a valuable item to site we do not accept any responsibility for loss or damage to these items.
WILL THERE BE A MEMBER OF STAFF ON DUTY AT NIGHT AT FAMILY CAMPS?
Every night, there will always be at least one member of staff on duty, who’ll sleep centrally. You will be informed of who these staff members will be when you arrive on camp.
MY FAMILY WANT TO COME BUT MY CHILDREN ARE DIFFERENT AGES. WILL IT BE SUITABLE FOR EVERYONE?
Yes, all of our activities are accessible to children from the age of 6 upwards. So, whether you are 6 or 66 we guarantee you will be able to do all of our activities!
WHERE DO WE SLEEP?
Each family will have their own safari-style bell tent, with plenty of room to sleep 6 people!
A MEMBER OF MY FAMILY HAS A MEDICAL CONDITION. WHO SHOULD I TELL?
When booking your place, we will ask you to fill out a form with any medical conditions, where you can outline any details. If you will need to take any medication on camp, please make sure that you have it with you. We do have facilities to store medicine that needs to be kept at a lower temperature.
WHAT HAPPENS IF A MEMBER OF MY FAMILY IS UNWELL OR HAS AN ACCIDENT PRIOR TO CAMP, SO CAN NO LONGER ATTEND?
Please give us a call to let us know that you will no longer be attending. If we cannot help you rearrange for another camp in the same summer season, we will be able to refund your booking.
WHAT HAPPENS IF A MEMBER OF MY FAMILY BECOMES UNWELL ON CAMP?
If we agree that we can deal with the illness on camp, such as offering some painkillers for a mild headache, then we will do so. If we believe that you or your child is too unwell to remain on camp, or is contagious, you will be asked to leave the camp.
WILL WE BE ABLE TO SHOWER ON FAMILY CAMPS?
On any camp we do have access to showers if one is needed, however, we usually only offer these if they are needed due to an accident or medical need. We would recommend that you embrace camp life and shower once you arrive home!
WHAT SHOULD I DO IF I’M RUNNING LATE ON ARRIVAL DAY?
If you are running late just give us a call and we will be able to let our camp staff know when to expect you.
WILL THERE BE ANY FREE TIME ON FAMILY CAMPS?
The timetables are packed with activities for you to enjoy and we would expect the families to attend these, however, there will be opportunities for downtime throughout the day.
IS ALCOHOL PERMITTED ON FAMILY CAMPS?
Camp Wilderness do not provide alcohol nor is there anywhere to buy alcohol on site. However, if you do wish to bring a small amount for personal adult consumption only we ask that you please drink responsibly and in moderation keeping in mind that this is a family camp. We do not under any circumstances accept responsibility for any damages that result to yourself or anyone else due to the consumption of alcoholic beverages or the use of this site or materials located on it.
IS SMOKING PERMITTED ON FAMILY CAMPS?
We will have a designated area, as the camp itself is a non-smoking area.
CAN I BRING A PET?
We do not allow pets on camp.
WHERE CAN I FIND YOUR POLICY DOCUMENTATION?
CAN I USE MORE THAN ONE DISCOUNT CODE?
Only one discount code can be used at one time. Discount codes cannot be used in conjunction with other discount codes.
MY ORDER IS STILL PROCESSING. WHAT SHOULD I DO?
Our orders stay in processing until the information provided has been checked. If your order is still processing then this means we need more information from you. Please get in touch with us to add this information.
HOW DO I GET TO CAMP?
Due to our rural locations, your satnav may not recognise the postcode with accuracy. Please use the maps provided in your camp pack with the following directions to help with the final part of your journey.
BLENHEIM WOODS – OX20 1LE
W3W – ship.asleep.readjust
ENTERING FROM WOODSTOCK
Head south-east on Oxford Street A44 towards Hensington Road. At the roundabout, take the 3rd exit onto Bladon Road (A4095). Turn left onto Cassington Road. Turn Left and you will see ‘The Bushcraft Company’ banners on your right.
ENTERING FROM BURFORD
Head south on High Street (A361) towards Swan Lane. Follow A40 to Eynsham, at Burford roundabout, take the 2nd exit onto A40. For the next two roundabouts, take the 2nd exit and stay on the A40. At the final roundabout take the 1st exit, continue onto Lower Road, turn right onto Main Road A4095, turn right onto Cassington Road and then turn left you will see ‘The Bushcraft Company’ banners on your right.
BOUGHTON WOODS – NN14 1EB
W3W – given.constrain.contrived
ENTERING FROM KETTERING
Take the A14 roundabout to the A43. Take the A45 roundabout after 1.4 miles to the A6183 follow this road for 1.5 miles. Take a left at the roundabout onto Stamford road. Follow Stamford road through Geddington. On the far side of Geddington, after roughly half a mile, you will see ‘The Bushcraft Company’ banners on your right. Pull through the gate and drive straight to the back of the house.
ENTERING FROM CORBY
From the A427 turn right at the roundabout onto the A43, if on the A43 continue straight over at the roundabout to Stamford road. Continue to the Stamford road toward Geddington. Roughly half a mile before Geddington you will see ‘The Bushcraft Company’ banners on your left. Pull through the gates and drive straight to the back of the house.
CASTLE HOWARD – YO60 7DQ
W3W – mills.cute.mixer
Take the exit from the A64 towards Castle Howard – this is signposted. Follow the road to The Stray and continue towards Castle Howard. At the obelisk go straight on for 500m until you come to the sign for Yorkshire Lavender and Terrington. Turn left here and follow the road for one mile until you see the signs for The Bushcraft Company and Camp Wilderness.
CUFFLEY -EN6 4PR
W3W – coast.stale.jolly
ENTERING FROM POTTERS BAR
Head north-east on High Street A1000 towards Oakmere Lane, turn right onto The Causeway B156, continue to follow B156 for 1 mile. At the roundabout, take the 1st exit onto Northaw Road W B156. Turn left onto Vineyards Road, continue onto Carbone Hill for 0.5 miles and you will see ‘Active Learning Centre’ banners on your left.
ENTERING FROM HERTFORD
Head north-west towards St Andrew street, drive along B158, Robins Nest Hill, Church Rd, Newgate St Village and Carbone Hill Turn left onto St Andrew St, continue onto North Rd. At the roundabout that the 1st exit onto Cross Ln A119. At the roundabout take the 1st exit onto Hertingfordbury Rd A414, at the roundabout take the 3rd exit onto Hale Rd B158.
At the roundabout take the 1st exit onto Pegs Ln B158. At the roundabout take the 1st exit onto Hornsmill Rd B158. Turn left onto Robins Nest hill, turn left onto Church Rd, continue onto Epping Green, Newgate St and Newgate St Village. At the roundabout take the 2nd exit onto Carbone Hill for 0.6 miles and you will see ‘‘Active Learning Centre’ banners on your right.
PENHURST PLACE – TN11 8HX
W3W – tanks.loud.bland
To find your way to Penshurst Place please use the postcode TN11 8HY, this will take you to the main visitor entrance. From Penshurst Place archway bear right then take the first right turn opposite the Leicester Arms. Continue for 1.3 miles until you see the flag on the right hand side of the road. This is the entrance to the site.
The nearest station to Penshurst is Tonbridge Train Station, with trains running from London every 40 minutes. Penshurst Place is then a 15 minute taxi ride from the station, we would recommend booking a taxi in advance.
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