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Your questions answered
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DOES CAMP WILDERNESS ACCEPT CHILDCARE VOUCHERS?
At Camp Wilderness, we provide an outlet for outdoor education as opposed to childcare, so are not registered with Ofsted. This means that we are sadly unable to accept childcare vouchers for our summer camps.
As an organisation that works with young people we are members of and inspected by a number of outdoor adventure governing bodies, which include:
• Bapa (british activity provider association)
• The council for learning outside the classroom (lotc)
• Adventuremark (aaiac)
• Institute for outdoor learning (iol)
• Royal society for the prevention of accidents (rospa)
HOW MANY MEMBERS OF STAFF WILL BE ON THE CAMP WITH THE CHILDREN?
During camp the children will be split into ‘tribe’ groups, these will be groups of up to 10 children. Overall, we operate our camps on a ratio of 8 children: 1 member of staff.
WHAT IS YOUR POLICY ON MOBILE PHONES AND ELECTRONICS?
We have a ‘no tech’ rule on all our kids camps! Camp wilderness is an opportunity for children to get away from the busyness of their everyday lives and spend time away from their screens. Please do not send your child to camp with their phone, or any other high value electricals. Any phones that arrive on camp will be stored in a safe box, so that we can ensure they don’t get damaged. If we need to get in contact with you regarding your child’s welfare, our staff will have a full list of parents contact numbers and will be in touch directly.
WILL THERE BE A MEMBER OF STAFF ON DUTY AT NIGHT?
Every night, there will always be at least one male and one female member of staff on duty, who’ll sleep centrally. The children are informed who those staff members are and where they will be each evening.
WILL THERE BE FEMALE MEMBERS OF STAFF AT CAMP?
Yes, we always aim to have at least one female member of staff on each camp.
DOES MY CHILD NEED TO COME IN A GROUP OR CAN HE/SHE COME ON HIS/HER OWN?
Many of the children come to camp on their own and have a wonderful time. They always leave with lots of new friends and it’s a great time for them to build their confidence and develop new skills.
MY CHILDREN WANT TO COME TOGETHER BUT ARE DIFFERENT AGES. CAN THEY BE ON THE SAME CAMP?
Yes, if you would like your children to be in the same ‘Tribe’, please add their names to the ‘Tribe’ buddies’ section on the booking form.
WHAT IF MY CHILD DOES NOT SETTLE AT CAMP?
It’s very rare for children not to settle at camp but if your child is unhappy for any reason, not resolved by one of our staff, your child’s camp leader will contact you directly.
WILL I HEAR FROM YOU WHILST MY CHILD IS ON CAMP?
On the middle day of your child’s camp we will send out an email, to let you know how the children are getting on and what they’ve been up to.
Other than this, we always say, ‘no news, is good news’ when it comes to camp communications. If you have any worries or concerns during camp and need to get in touch with us please give us a call on 03332 004 469 and someone in our customer service team will be able to help. If you are calling about an emergency, outside of office hours, please call this number and you will be provided with the number for our duty phone.
CAN PARENTS VISIT DURING CAMP?
Sadly, we are unable to allow any parents to visit children while on camp. However, we do run Family Camps, where parents and children can attend Camp Wilderness together.
WHERE DO THE CHILDREN SLEEP?
The children sleep in groups of 8-10, in large single-sex bell tents at the camp.
IS THERE SWIMMING AT EVERY CAMP?
No, sadly we are only able to offer swimming at Penshurst Place.
WHAT KIND OF FOOD DO THE CHILDREN EAT DURING THE SUMMER CAMPS?
Our meals are freshly prepared on site, and include meat, fish, fruit, vegetables, bread and pasta, as well as plenty of snacks. Typical meals include spaghetti bolognaise, roast salmon and beef fajitas. We have a complete No Nut policy on camp – please respect this.
DO YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?
Yes. We cater for all dietary requirements and pride ourselves on providing delicious alternative meals for halal, kosher, lactose-free, wheat-free, coeliac, pescatarian, vegetarian and all other diets.
MY CHILD HAS A MEDICAL CONDITION. WHO SHOULD I TELL?
When booking your child’s place, we will ask you to fill out a form with any medical conditions, where you can outline any details. If you child will need to take any medication on camp, please make sure that you have completed a ‘medicine form’ which can be found in your parents pack and hand this over with the medication, labelled with your child’s name when you drop them off at camp.
WHAT IS YOUR DISCIPLINE POLICY ON CAMP?
Camp Wilderness has a responsibility for ensuring the well-being and safety of all children whilst on camp. We recognise the importance of encouraging positive behaviour, as well as outlining clear guidelines for staff dealing with poor behaviour, to ensure the well-being and safety of all children. Our behaviour policy offers guidelines to management, staff, the parent(s)/guardian(s) and children regarding acceptable behaviour whilst on camp. This policy also covers the course of action that will be taken if behaviour is deemed unacceptable. Camp Wilderness strives to promote positive behaviour which should be honoured by every child and member of staff at camp.
WHAT SHOULD I DO IF I’M RUNNING LATE ON PICK-UP DAY?
If you are running late just give us a call and we will be able to let our camp staff know when to expect you.
HOW DO I FIND MY CHILD’S LOST PROPERTY?
Sadly, we are unable to take responsibility for items left behind on camp, so please do a double check that you have collected all your child’s belongings at pick-up. Any items that are left behind will be returned to our head office and kept for 3 weeks, before being donated to charity. Please make sure that every item is clearly labelled and please don’t send your child with any high value items, we are very happy for them to come in their old clothes!
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