Terms & Conditions 

Camp Wilderness is a trading name of ALG Cognita Ltd. (www.cognita.com)

Company No: 06762201, registered in England and Wales. VAT No. 974107611

If you have any questions or queries about our terms and conditions, please call us in the office on 03332 000 612 or email hello@campwilderness.co.uk

All transactions are to be made Online (secure server), e-mail (unsecure). All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any loss of place on a camp

No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

By using this site you are agreeing to these terms and conditions.

These terms and conditions will apply to all transactions placed online, with ALG Cognita Ltd. Please read carefully before booking your camp. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

References to the ‘company’, ‘us’ or ‘we’ will refer to ALG Cognita Ltd. All references to the customer shall mean the person or persons purchasing or agreeing to purchase services from the company. All references to the Website shall include reference to all URL’s owned by ALG Cognita.

Upon booking online you will receive a confirmation email with details of the booking made, please check these details carefully and call within 7 days if you notice any discrepancies.

We take full payment upon booking, any discount codes must be redeemed at the checkout and cannot be applied retrospectively.

The best available price will always be offered to you at the time of booking. Discounts cannot be used in conjunction with each other. If you have multiple discount codes, the best rate will be offered to you. Camp Wilderness cannot apply discounts retrospectively and discounts must be applied at the time of booking. Any offers will have an advertised end date and will advertise the amount available. Discounts will end at midnight on the day advertised.

If summer plans change we are happy to change your camp dates or location to an equivalent camp within the same summer season, up to 24 days before the start of the original camp. Please call the office on 03332 004469 if you would like to change your booking.

If you have to cancel your child’s camp (and we can not help you rearrange for another camp in the same summer season), we will refund monies minus the 50% of the total cost if a cancellation is made up to 28 days before the camp starts. If you cancel after 28 days unfortunately, we will not be able to refund any monies.

If ALG Cognita Ltd cancel any camps, due to unforeseen circumstances, we will give as much notice as possible, and will either transfer the monies onto another camp or alternatively refund all monies.

Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children.

We require a local telephone contact number and address once you are in the UK, in case of an emergency.

It is the Parent or Guardian’s responsibility to inform us of any medical conditions and special educational needs or disabilities, and ensure that information filled in at the booking stage online is accurate and complete, including all medical, physical, or behavioural conditions and/or dietary requirements. Upon booking you will receive a parents pack, which will include a consent slip, which must be filled in by the parent or guardian and returned to the camp coordinator at the drop off location. We will have spare consent slips on site, but please note these can only be signed by a parent or guardian, so if you are not dropping your child off yourself the slip must be filled in before drop off. We can not accept any child onto a camp without a completed online booking, completed medical disclosure and dietary requirements and signed consent form.

We request that parents of children with specific needs contact us directly to discuss their requirements and fill out the medical disclosure and dietary requirements on the campers account more than 2 weeks prior to camp. We can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.

We will review all medical and dietary disclosures prior to camp. If you have specified that there are medical or dietary requirements that need reviewing at the time of booking then your booking is not confirmed until we have reviewed and confirmed we are able to accept the camper with the disclosures made.

Our statement of fact regarding our insurance is summarised below:

Public Liability: GBP £25,000,000. Expiry Date: 30th November 2023.

Employers Liability: GBP £25,000,000. Expiry Date: 30th November 2023.

Camps take place in the open countryside and are by their very nature not absolutely free from hazard.

ALG Cognita Ltd makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risk as may remain. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without ALG Cognita Ltd being at fault and accepts that to that extent he/she is taking part in a course run by ALG Cognita Ltd at his/her own risk. ALG Cognita Ltd only accepts liability for physical injury to a client that is shown to result from negligence on the part of ALG Cognita Ltd. The client acknowledges that other loss, damage and expense (including without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expenses of delay and the harm caused other than by negligence of ALG Cognita Ltd, however arising, is not the responsibility of ALG Cognita Ltd and ALG Cognita Ltd liability is hereby limited).

Full risk assessments are complete for each activity and site, if you would like to see a copy of our policies and procedures, including child protection documentation, please contact our customer service team directly.

All the team have a complete Enhanced DBS checked and have completed full in house training. An added benefit of Camp Wilderness is that it is run by the same team who run The Bushcraft Company residentials for schools during term time, so our team have a wealth of experience working with children.

If you do not wish for your child to be in any marketing materials, please let us know in the camper account or and on the consent form, as occasionally we employ a photographer.

All information given on the website are correct at the current time but may be updated or changed due to varying circumstance.

Camp Wilderness requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. Camp Wilderness will only administer medication if it has been prescribed by a doctor or other health professional.

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

Essential prescribed medication including Adrenaline Auto-Injectors (e.g. EpiPen) and spare Asthma Inhalers must be handed in to the Camp Leader for safe-keeping.

Camp Wilderness has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the camp (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.

All children MUST be collected by 3pm (unless timings are otherwise specified at time of booking). If for any reason you are unable to collect by 3pm, we ask that you call the Estate Manager or Head Office as soon as possible. Two members of staff will wait with your child until they are collected. You will be charged a late pick-up fee of £20 for every 15 minutes after 3pm to cover the additional staffing cost. If we have no contact from a parent/guardian by 3.30pm, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.

At some camps we may offer optional extra excursions and activities. All our usual standards of care and supervision apply.

From time to time, we may need to change venues, dates, activities and courses for reasons within or outside our control.

Activity programmes are subject to change in the event of unsuitable weather, minimum numbers not booked or other circumstances beyond our control. Itineraries displayed on the website and in parent packs are a guide and are subject to change.

In exceptional circumstances we may have to cancel particular dates at a venue, and in this event, we will try to give those booked onto the programme at least 14 days’ notice and will offer a suitable alternative if one is available, or refund all monies paid for the dates cancelled, if preferred.

All your child’s personal property is your responsibility and Camp Wilderness is not liable for any lost or damaged property on camp. If you believe that your child has left an item on camp, please contact the Estate Manager who will do their best to assist you. Lost property will remain on camp until the last day of the season and should be collected before the last day. Unclaimed lost property will be taken back to Head Office and then donated to charity. We are unable to return any items to you from Head Office.

All mobile phones and electrical devices are prohibited on camp. If found, children will be asked to place the device in the Estate Managers office which will be locked and secured at all times. The device will be returned to the authorised parent/carer at the end of the camp.

If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.

If you have a concern regarding camp, this should initially be raised with your child’s Camp Leader or Estate Manger. If you are unable to resolve the issue, then the relevant Brand Manager at Head Office will be advised, and will attempt to resolve the issue to your satisfaction.

Camp Wilderness has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to the relevant local authorities and agencies.

For our full policies and procedures document, please email our customer services team at hello@campwilderness.co.uk

ALG Cognita Ltd is registered as a Data Controller under the Data Protection Act 1998 (GDPR from 25th May 2018). To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We would also like to use some of your details to tell you about our products and services, and those of our parent/sister organisations and will ask for your consent during the registration / booking process. You may unsubscribe at any time.